Rate Insight Work on Quality and Utility

The most commonly missed step in the insight generation process is consistent follow up around the quality, utility and application of Insights. As a consumer, you need to provide feedback once work is delivered on;

  1. The quality of the work - Was the work delivered to standard?
  2. The utility of the work - Did the work allow you and the other stakeholder to do what they needed?

Without consistently doing this follow-up work it is difficult to be fully informed on where your organisation needs to improve its capability and data culture and makes proving ROI on organisational Insight activities more difficult.

How to rate insight work on quality and utility in Brijj

  • Go to the Collaboration Kanban Board, available in the top menu signified by your organisation name + 'board'.
  • Go to the 'Done' column and find and click on the relevant card for the request you wish to rate.
  • You'll be taken to the 'Ratings / Outcomes' Page. If you are already in a given request simply click on 'Ratings / Outcomes' in the 'request navigation menu'

  • Go to the 'Rate insight' section of the page. View the 'How would you rate the work quality of this work?' question. When assessing the quality of the work consider two high level factors. Firstly, did the work meet the requirements. Secondly was communication / collaboration consistent.

  • Rate the Insight on its quality with a one to five star rating. A rating of 3 stars is the target and the majority of work should fall into this bracket.
Met the requirements?
Communication and collaboration consistent? Star Rating Description
No
No 1 Very Low Quality
Yes No 2 Low Quality
No Yes 2 Low Quality
Yes Yes 3 Good Quality
Exceeded Yes 4 High Quality
Yes Exceeded 4 High Quality
Exceeded Exceeded 5 Very High Quality


  • View the 'How useful would you rate the work in achieving your goal?' question. When assessing the quality of the work consider two high level factors. Firstly Did the work give me what I needed to make a decision, or take an action. Secondly, Is that Decision or action likely to achieve the desired Outcome?

Answering this question may take more time than 'How would you rate the work quality of this work?' because making a decision, taking an action or achieving an outcome can often take time, so please answer this question when you feel it appropriate, being sure to communicate your intentions in the Deliverable conversation thread.

  • Rate the Insight on its utility with a one to five star rating. A rating of 3 stars is the target and the majority of work should fall into this bracket.
Did the work help make a decision,
or take an action?
Decision or action likely to achieve
the desired outcome?
Star Rating Description
No No 1 Very Low Utility
Yes No 2 Low Utility
No Yes 2 Low Utility
Yes Yes 3 Good Utility
Exceeded Yes 4 High Utility
Yes Exceeded 4 High Utility
Exceeded Exceeded 5 Very High Utility

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