Change the Consumer or Creator on a request

Admins and Leads can change the Consumer and Creator assigned to a given request.
Please note: For leads the below only applies to requests in which your team member is either the creator or consumer on a request. In this instance you will be able to move the request to another creator or consumer in your team only. Admins can move the work to any creator or consumer.

How to change the consumer of a request

  • Find the request in the Collaboration Kanban and open it.
  • On the request information panel, located at the top right of the screen, click into the Consumer field and change to the correct user. 
  • Only those users who have the role 'creator' will be able to be selected.

  • There can only be one creator on a given request. If you want to add multiple consumers then you must choose one consumer as the 'primary' consumer and then add the rest as contributers.

How to change the creator of a request

  • Find the request in the Collaboration Kanban and open it.
  • On the request information panel, located at the top right of the screen, click into the Creator field and change to the correct user. 
  • Only those users who have the role 'creator' will be able to be selected.

  • There can only be one creator on a given request. If you want to add multiple creators then you must choose one creator as this 'primary' creator and then add the rest as contributers.

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